FAQS

Customer and Account Information:

Please note that “cookies” must be enabled in your browser for the shopping cart to function properly. If you’re not sure how to enable them, just contact us and we’ll be happy to take your order manually. Phone us on (03) 5932 0914 or send an email to sales@organature.com.au

Please login with your USERNAME, not your email address.

If you need to, you can reset your password. That often helps to trigger your memory too.

Of you try to reset your password and don’t receive the email, PLEASE CHECK YOUR SPAM FOLDER. That is often where missing emails are hiding. Mark the email as ‘not spam’ and then follow the instructions to reset your password.

If you’re sure you have an account on this website you may press the “Recover Password” link. You will have 3 attempts to recover your password before our security system will lock you out. If you get locked out of your account you must either wait 1 hour until you can try again OR send an email to admin@organature.com and our site administrator will check it out for you.

The Secure Socket Layer (SSL) Certificate installed on this website converts your data into virtually impenetrable code using data encryption (256 bit). The security of your information is our number one priority. Organature secures the personally identifiable information you provide in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of this encryption. Click the site seal to check it out further.

We’re sorry for any struggle you may have using our website. Here are a few ideas that might make it easier.

  • Save the password to your personal computer by ticking the box “Remember Me” when you login to your account.
  • You can request a password reset if you forget, don’t want to manually record or can’t find your password.
  • Phone us on 03) 5932 0914 and place your order.  Send us a text on 0431 142 390 and we’ll call you back at a convenient time if you prefer. We’re always happy to help.

WHAT IS A WEAK PASSWORD: The most common weak password is one that is used on multiple sites and ones that are easy to guess..

If one of our customers uses the same password on another website and that particular website is compromised, then it places you and our entire customer base at slightly greater risk too. We would rather encourage everyone to use better online security measures including stronger and more unique passwords for their own safety and the safety of every customer in our database.

We are firm on our policy that at this time, makes it more secure for all of us.

Occasionally. We have done so but find that the shipping costs are often prohibitive. You would need to contact us to see what we can do for you.

For customers from outside Australia who want to send to Australia, please note that we do not take credit cards from overseas, so the best way to pay is by direct deposit. You will need to use the BIC / Swift Code to make a deposit into our account. All the relevant details you need will be sent to your email address once your order is placed.

We wrap all of our bed linen in true biodegradable cellophane, (cellulose film), not plastic that looks like cellophane. As so many people these days suffer with petrochemical sensitivities we try to avoid plastic products wherever it is possible to do so.

Our pillows, quilts, mattresses, futons and toppers are packed in an organic cotton bag before being placed in a cardboard carton for storage and then dispatch. Larger size Innerspring Mattresses are also stored in an organic cotton bag before being wrapped in two layers of plastic bag before dispatched.

Most of our bed linen items are sent via Australia Post; however mattresses and other larger items will be sent by a specialist courier.

Goods Sent By Freight Companies

‘Organature’ is not the freight company. ‘Organature’ obtain freight charges from a transport company on your behalf and in some instances, if available, transit insurance.   These charges are paid by ‘Organature’ on your behalf and appear on your invoice as a separate freight charge for re-imbursement. <u>Organature is not responsible for transit once the parcels have been picked up by the transport company from our despatch.

TNT gives estimated delivery dates, however they do not guarantee it will get there on that date. The time they deliver is between 8:30am – 5:30pm. If you are not home when they deliver they are supposed to leave a note and it is then up to you to make contact with TNT to arrange delivery. If redelivery is needed the cost will be at your expense. Organature will call for credit card details any time up to 4 weeks after delivery.

Air Road Direct has many different options. If requested they can call before delivery. If you would like it left then it can be arranged. They will give a delivery date and there are options to have it delivered in either the morning or afternoon, however there will be an extra charge for this service. If you are not prepared to pay the extra then they will deliver between 8:30 – 5:30. As above, if not home they will leave a note then it is up to you to arrange delivery. If redelivery is needed the cost will be at your expense. Organature will call for credit card details before redeliver will occur.

Combined Shipping

Number of parcels; Our operation is from three different locations, which is one of the reasons why freight/postage cannot be combined. Freight company’s charges are based on volume/weight and combining several parcels will not freight any cheaper. Most bedding and linen are sent by post, mattresses and furniture by freight from two different locations. Sometimes they may arrive at same time. With each separate delivery the parcels are marked with the number of parcels if there are more than one. Sometimes the freight company do not deliver all parcels at the same time. Please wait a few days before contacting us for follow up.

To Safeguard Your Interest

Whether the outer packaging is damaged or is not damaged; do not automatically sign in the space provided. Instead, write across the delivery receipt “Pending Final Inspection” and sign under that wording. The parcel may look perfectly ok on the outside but rough handling can cause damage to the actual product. Should you after opening find damage, email the consignment number, shown on a label on outside of package,  together with short explanation and photos of all damage(s). Transport companies will not honour any complaints and/or claims if these procedures are not followed and finalised within 24 hours. If goods are damaged and you have signed without wording “Parcel Damaged Pending Final Inspection” claims are no longer honoured. If you give permission to leave goods at a certain point on your property and there is any damage, claims will not be honoured by transport companies or their insurance providers.

Bedding And Other Items Sent With Australia Post

In most instances an Australia Post label with the wording “DO NOT SAFE DROP”, is on the parcel.  This means that the parcel is not allowed to be left at your property unless you are home to receive it. If this is the case, they are to leave a card notifying you of the parcel and take it back to your local Post Office. Unfortunately there are occasions when Australia Post do not leave a card and we suggest if you have not received your parcel within 7 working days (allow 10 days for W.A.) you contact your local Post Office.

Packaging For Maximum Protection

All ‘Organature’ items transported by freight are triple packed for weather protection. Firstly in an organic calico bag, then plastic bag followed by the outer carton. Other goods are packed, firstly in an organic cotton bag or in true cellulose film depending on product, then the outer carton or heavy duty paper.

Do not hesitate to contact us: Should you require any further information please contact us.

If after 14 working days your order has still not been delivered, you can contact us by e-mail or phone and we will investigate this for you.

Some things to consider in the meantime are:

1. Is my parcel awaiting collection from my local Post Office? Occasionally the postman or postlady forgets to leave you a card if you were out (yes, even if they are very reliable, everyone has the odd off-day … even us!!), so you don’t know your parcel is waiting to be picked up! It’s well worth a telephone call just to check.

2. Did I ask for my parcel to be left in a secure place if I was out? Have you checked these places, and/or checked with your neighbours?

3. Did I enter the correct delivery address for my order? Did I enter the house name or number and the full postal code? Have you recently moved house and, in the sheer chaos of things, forgotten to update us with your new address?

4. Have I checked my e-mails and answer-phone to check for messages from Australia Post?

Find more information about Returns here

FLAT RATE SHIPPING IS ONLY $20 – excludes, mattresses, futons, toppers, beds and timber furniture.

If you have added mattresses, futons, toppers, beds or timber furniture to your cart, you can still purchase them under the flat rate shipping option but these will incur an extra surcharge for freight.

You are welcome to place and pay for your order, but please note that we will contact you with our best shipping quote possible and you’ll be required to pay the additional charges prior to despatch. Cancellation fees will apply if you decide not to pay freight.

Feel free to get a quote first, or simply proceed with your purchase and we’ll contact you promptly with further details.

You can pay by Credit Card safely on our website, you may call us and provide your details over the phone, you can use internet Direct Debit or by depositing funds directly into our account at an ANZ branch (however the order will take slightly longer to dispatch while we await for confirmation of the clearance of your payment). Once an order is sent to the checkout you will see a listing the various methods of payments available in more detail. Cheques and money orders are no longer accepted.

We also offer a layby service – see below.

Yes! Our layby terms are a 10% or no less than a $100 deposit on ordering and then fortnightly payments are required with the balance to be paid within 12 weeks. To set the layby up, please place your order online and then choose bank transfer as the payment option. You will then be given our banking details for a direct transfer to our account using your ORG order number as your reference. Please also use your ORG order number as a your reference when making further payments. When placing your order, put in customer notes that you wish to pay this order via layby.

We are able to accept laybys for our furniture and custom made mattresses, but as these are made to order, we would require the payment in full, prior to making these products. *Please note that usual time frames to make these products, will still apply once the payment in full is received.

We can and we have done so in the past. However it is wise to be aware of the very high costs to you involved with transport and insurance cover. Please contact us directly for a quote.

Our privacy is assured at all times. We never pass on any information about you to outside sources and only retain your email address so we can contact you directly in response to an enquiry. Organature Privacy Policy

There is no paper guarantee, however, we strongly stand by our products and we know that the mattresses will last at least 9 years, as our oldest one is now that age.  The workmanship and manufacturing will last as long as any conventional mattress, providing every care is taken with it, and all instructions for caring for your mattress are followed.
All Mattresses, Bed Bases and Timber Furniture is covered by Warranty according to the ACCC (Click here to go to ACCC website). There is no additional Warranty supplied by Organature as customers are well protected by ACCC Warranty.

Please speak to us about any concerns you may have.

If we are certain our designs and manufacturing process has stayed the same during that time then yes, it is possible. However, no company will assure that something purchased before is identical to what is now being supplied. It depends on what raw material is available and that our manufacturing methods have not changed in any way.

If people want exactly the same, it is wiser to order at the same time.

We DO NOT wholesale – we sell direct at Wholesale Prices.

Organature® supplies goods to many people who are so sick from chemicals in the environment, they cannot work, and therefore Peter tries to keep prices as low as possible to make it affordable for them. This does not leave room for a retail margin.

As a ‘Made in Australia’ company who work thoughtfully and hygienically to keep our products as pure as possible for this very reason, we have higher overheads than imported products made using cheap labour, and who don’t rate careful handling, packaging and transporting to keep goods as chemical-free as possible, as a priority.

Our customers refer people to us because they believe in what we do, not because it might make them money – so we prefer not to use a referral system at all. That way you can be assured that anything you read about us on an external website, is genuine, not scripted and with absolutely no hidden agenda.

Product Care Information

Like ALL cotton products, organic cotton will shrink if washed or tumble dried in temperatures above 40 C. Do not wash or tumble dry above 30 C.

Quilts and pillows made with 100% cotton are prone to clump and shrink if they are washed. (Conventional cotton quilts that can be washed will have a portion of polyester and/or chemicals added to make them washable).

Any soiling should be removed only with a damp cloth, and bi-carb soda should be used to soak up moisture. Re-apply the bi-carb soda as necessary until the area is mostly dry, and then complete the drying process using a hair dryer, on low setting, not too close to the item and on both sides. Ensure the quilt is fully dried as moisture may allow mould to develop. Hang out to air in sunshine where possible to aid with airing.

If very badly soiled you could wash it gently in cold water by squeezing the affected area, (do not use washing machine action), absorb excess wetting with towels as much as possible and hang on line. May also be put in tumble dryer on low setting, tumble for 5-10 minutes, take out, fluff out and repeat until dry.

Yes, a bit, but don’t worry! Organic cotton isn’t coated with the nasty resins that conventional cotton uses to prevent shrinking. It can shrink up to 5%, but we’ve cut the items to take that into account.

We recommend that you always use an Organature ‘Org-Suede Flannel’ mattress protector. Our mattresses and protectors are not treated with moisture repellent chemicals. Contact us by phone for a hint to avoid wetting penetrating into mattress.

Liquid spills should be mopped up with a very damp cloth, sprinkle bi-carbonate of soda on the moisture, scrape off with knife, repeat if required and then blown dry or aired in the sun.

If soiled, sprinkle bi-carbonate of soda on the moisture, scrape off with knife, repeat if required, sponge with a ratio of ¼ vinegar and ¾ water solution and dry with hair dryer on BOTH sides.

ALWAYS ensure that the mattress is completely dry both top and bottom before covering up again or turning over.  If the mattress needs to be used, cover with sheets, sleep, and then pull the sheets back again to allow more air and drying, after it has been used.  Repeat until the mattress is fully dried.  Keep in mind that liquid can fall into the mattress, so ensure that it is fully dried on both sides.

Vacuum and air the mattress, and mattress protector regularly to minimize dustmite problems.

Protectors are machine washable at 30 C.

Cotton, Wool, or any other Natural fibre; Coir, Coconut fibre, Hemp, Bamboo and Kapok Mattresses are typically firmer than synthetic ones. This is because unlike synthetic materials, natural fibres do not have a “memory” and do not return as readily to the original shape.

After initial settling in, (some may feel that it is soft initially), the innerspring mattress will provide you with medium firm to firm mattress. A futon is soft when first received but will become harder as the cotton compresses; a futon style mattress becomes harder than an innerspring.

Unless you have slept on an ALL cotton futon previously please contact us for further information so we can advise you accordingly.

They are also ideal for children and if the budget is a bit tight.

Please ensure you regularly rotate and flip our organic cotton innerspring and futon mattresses. Usually, turning every few weeks within the first few months is adequate, so long as the bed base is one that allows full airflow around the mattress. Initially, rotating and flipping over of the mattress is just to help the flattening and settling process of the cotton. (A traditional futon is designed to be rolled and sat on its side daily, as this helps its re fluffing ability. This may also help our smaller futons. But is not essential.)

After a few months you will find the cotton has settled, and you will only need to turn and rotate, to allow breathability. Pulling back the sheets and allowing the airflow, after sleeping, will also help with this. The regularity of turning will depend on the conditions of your room. If you see condensation on windows, you will need to turn and check the mattresses more regularly. DampRid under the beds in winter also helps this condensation issue. The DampRid containers of crystals absorb any moisture in the room.

Once you have established that the conditions are right for the mattress (that is, there is enough airflow and no moisture) you should only need to turn every 2 to 3 months. Our futon will always benefit from more regular turning – because eventually our futons become quite firm and hard, so regular turning is beneficial.

To allow for proper air circulation, for increased effectiveness of the health benefits gained when using these certified organic products on a daily basis and to prevent mould and mildew forming, your organic cotton mattress/futon should always be placed on a good quality slat bed base. We strongly recommend that you use one of our natural timber slat bed bases in conjunction with your organic cotton mattress, which has been custom made in a healthy environment from Australian plantation hardwood. NO glues are used in our low bed bases, and NO fumigation processes have taken place.

All Organature mattress and bed bases are supplied in a convenient flat pack which is very easy to assemble. Instructions are provided with your parcel and also available on this site for download. If you follow the assembly instructions, our beds are easy to complete – no nails, and generally no glue has been used, though there may be a minimal amount of non-toxic glue used in the joints of some of our taller beds.  Please make sure you use the accurate instructions for your chosen bed base.

Organature Bunk beds are hand crafted with Victorian Hardwood and can be finished in a range of Livo’s natural oils.

Follow the instructions on our downloadable PDF Bunk Bed Assembly Instructions

We can supply Leg Extensions for a few of our bed base styles including the Katherine, Esperance and Eden. These particular styles are an open slat base and are more in the style of an original futon mattress bed base. To find out more information please read our document Leg extension information and then get in contact with us via sales@organature.com.au for a cost on enquiry.  

Do your best to pin point where the creaking is coming from; is it the slats or the frame?  If it is the slats then rubbing on a bit of caked soap or bicarb soda or even coconut oil (the cold hard one) may help. If it is the joins, then you will need to have a look at the screws to see if these are either too loose or too tight and ensure that the timbers are sitting flush with each other. 

Please DO NOT USE imported timber and timber products (which are most likely fumigated) with your pure organic cotton mattress. We also DO NOT recommend the use of pine due to the high content of terpenes (turpentine). DO NOT use chipboard, MDF or plywood either, or you are decreasing the chances of experiencing the real HEALTH BENEFITS associated with purchasing a pure organic cotton mattress in the first place.

Please contact us directly if you feel you would like to have further information. We’re more than happy to guide you in the most suitable direction for you.

BabeSafe covers were introduced to wrap conventional mattresses containing a variety of harmful chemicals, including nerve toxins.

Certified Organic Cotton Mattresses do not contain these chemicals so there is no need to wrap.

Putting a polythene wrap around a 100% Organic Cotton Mattress is not beneficial and will be harmful as the mattress cannot air properly and may build up condensation which can lead to mildew.

Please ensure you regularly rotate and flip your new organic cotton innerspring or futon mattress when you first start using it. Usually, turning every few weeks within the first few months is adequate, so long as the bed base you are using is one that allows full airflow around the mattress. Also make sure that your organic cotton mattress is not placed against walls or furnishings (such as curtains or solid bed heads), as these will prevent sufficient air flowing around all sides of the mattress too. A lack of airflow will cause a build up of condensation which will in turn create conditions that often lead to the growth of mould, especially when placed against something that is not natural or chemical free — that is why using our Hardwood Slat Bed Bases are so strongly recommended — The regular rotating and flipping over of the mattress helps the soft cotton wadding layers to settle. If no-one sleeps in the middle area of the mattress, that middle area will not settle. On larger mattresses, someone is advised to sleep or lie in the middle section/area of both sides of the mattress, to help the ‘middle / central’ wadding layers to settle; otherwise the middle area will remain soft, fluffy and slightly raised.

We sell organic cotton mattress covers to protect the top of your mattress but do not recommend enclosing it completely or it will most likely encourage mould, in fact even enclosing the foam inners will create mould (from personal experience). The mattress should NOT be laid on a floor or solid base either, which is a problem in most caravans. Slatted bed bases are the best to allow for proper air circulation, and standing the mattress on its side against a wall with as much airflow around it as possible is best if needed to be stored upright for any period of time. Putting a polythene wrap around a 100% Organic Cotton Mattress is not beneficial and will be harmful as the mattress cannot air properly and may build up condensation which can lead to mildew. Give it as much AIR as possible.

How to layer your mattress for maximum protection:

We recommend placing the mattress protector on the mattress first; then place the fleece mattress overlay with the fleecy side facing up, on next. If you would like more protection for the mattress – which is a great idea especially for babies or if you are concerned about other potential soiling – we suggest putting a mattress protector pad on the area where the person will be sleeping; then putting the fitted sheet on next – it will hold all of these layers in place.

Freight companies are not the best to take care, so we please ask you to:

    • Upon arrival of mattress or futon do not sign or enter your name, but mark: ”pending inspection”.
    • IF carton is damaged please take a photo before proceeding with opening. Inspect plastic bag in the area where the carton showed damage; if plastic bag is damaged please take photo; follow same procedure for organic fabric bag.

 

    • Even if you have found no damage so far please inspect mattress/futon carefully.

 

    • With the innerspring run hands with firm pressure all over both sides.

 

    • Should you find any irregularities or any type of damage this must be reported by email without delay and attach any photos you may have taken.

 

  • Is there a guarantee? Providing the advice and recommendations of care in this brochure and any other written advice have been adhered to, we stand by the quality of the fabrics and filling used. A two year warranty is on springs and workmanship of the mattress under normal domestic use.

Manufacturing Information

WE MANUFACTURE ABOVE ORGANIC CERTIFICATION STANDARDS

Organature® works to European Organic Standards, as Australian and U.S. certifications are not good enough for Peter, our founder, who for many years suffered severely from M.C.S. (Multiple Chemical Sensitivity). He now only produces and supplies products that are safe for his own use, and those he has fully researched.

We go to enormous lengths to provide you with these genuinely cleaner, healthier, chemical free goods. It all comes from a very personal level.

PLEASE READ: What Does Certification Really Mean

EVEN OUR FURNITURE IS BETTER THAN ANYTHING ELSE ON THE MARKET

All our Hardwood Timber Furniture, beds, bedside tables, chests, couches, trundles and bunks are Made In Australia specially for us using Tasmanian Oak from managed plantations. No Toxic chemicals, No MDF, No Chipboard, No Chemical Paint and No Toxic Glues are used during any part of the manufacturing process.

PLEASE READ: Why Our Furniture Is A Healthier Option

Do not be misled. Cotton IS a natural fibre but just because a label states cotton, it is not always totally natural. There are more chemicals used on conventional cotton than on any other crop. Chemicals are used to grow, harvest and process conventional cotton. Chemicals are then used to make the conventional cotton fabric ‘easy care’, ‘wrinkle free’, ‘down proof’ etc.

All of our cotton fillings and fabrics are Certified Organic *GOTS and certified. We supply a certification statement on each and every invoice. ‘Org-Terry’ products are imported, made from certified organic cotton yarn and processed to organic standard.

*GOTS = Global Organic Textiles Standard; Sustainable Textiles.

Our sewing room and dispatch area has standards even higher than those demanded for certification.

Our sewing room walls are painted with organic paint, our cutting table is made from Australian Hardwood (not MDF or Chipboard) our staff are not allowed to use scented commercial toiletry products, eg. Hand creams, perfume and aftershave and we wrap our products in cellophane or organic cotton, NOT PLASTIC even though wrapping in plastic is allowable under certification standards.

All of our fabric and cotton suppliers are members of:

From its inception Organic certification has always encompassed fair pay (“fair trade”) and working conditions from farm to end product.

When “Organic certification commenced”, first in Europe, during the 1990’s it also encompassed, fair pay, fair conditions for all workers. 

This later became FairTrade as a separate identity.

The exporter/mill from where we purchase our organic cotton fabrics, filling and other items has what they call  a ‘Scope’ certificate.

This certificate, which has to be renewed every year, is issued by a ‘Certifier’ under GOTS after inspection of premises, work and workers conditions.

Paper trails have to shown to verify that movement from mill to mill is performed under the GOTStandard.

We receive a copy of that Scope certificate.

For every invoice/shipment we receive certificates referring to the items on the invoice issued by that same Certifier.

The main mill we deal with have their ‘in house’ sewers and inspection QC.

Our cotton fabrics and cotton for carded filling are from our “Certified Organic” mill in India which does all of the spinning, weaving, dyeing and finishing. 

I have been there three times in the last 5 years of trading with them and have also visited the mills where ‘input’ is being produced.

The premises are clean, just as good as we have in our own premises, the workers look healthy, happy, well dressed and better than in a lot of Australian work places.

Organature having supplied the Australian consumer for the last 15 years, receiving many new clients and repeat orders should tell us that the raw materials and products we receive from India and we produce in Australia are up to the Organic Certification standard.

“Fair Trade “certification does not necessarily encompass organic! All of our products are made here in Australia according to Australian work standards. Our staff work in clean, safe, hygienic working conditions and work for a fair wage.

Natural means that the fabric has not been bleached and is not dyed; it is straight from the loom, (weaving machine).Our ‘Natural’ poplin BEDLINEN and BEDDING fabric has been washed to take out the starch and this softens the fabric, no further processing takes place. The fabric remains ‘natural’.

Calico is straight from the looms and has had no wash, no bleach. This is also ‘Natural’.  Sometimes, depending on the yarn construction some calico can be stiffer than others.Our narrow calico has had a very light wash but still remains ‘Natural’.  Our wide width calico is a heavier construction and has NOT been washed at all thus a bit stiffer; ‘Natural’.

Washing Certified Organic textiles is done with a GOTS approved soaping solution, not with a chemical detergent!

FURTHER READING: How Safe Are The Coloured Dyes Used In Organic Fabrics?

White is bleaching the natural fabric with a Oxy, (Hydrogen Peroxide) wash and final rinse. This bleaches the cotton plant matter left in the yarn and thus in the final fabric.

Some certified organic fabrics are given a further treatment with GOTS approved “Optical Brighteners” chemical to make the fabric even whiter than oxy bleaching can do.

This “OB” fabric is frequently used with organic bedlinen sold by others in Australia.

Organature does not use or supply this type of fabric as we strongly believe that adding chemicals is not needed.

FURTHER READING: How Safe Are The Coloured Dyes Used In Organic Fabrics?

Yes, our Organature products are Vegan. We do not use animal ingredients or exploit animals in any way during the transportation or manufacture of our products: no meat, milk, eggs, honey, wool, goose down, or leather is ever used. 

We do compliment our range with a small amount of clothing from Living Craft, and to suit everybody’s needs, this may include a small amount of wool, as specified on the product. 

“Silk” Cotton is a special strain of cotton, it is 100% True Organic Cotton. There is no ‘silk’ in the pillows.

Silk cotton grows on the Silk-cotton tree, Bombax ceiba, a native to the Asian tropics. It is an evergreen tree; it is not like the cotton plant. The tree grows naturally in jungle country areas; it is not grown on organized farms, it grows in all types of soil; natural rainfall is enough for this tree to flourish. No artificial fertilizers, no pesticides, no herbicides are used; it is free from GMO; it is naturally clean because it grows high in the Silk-cotton tree. “Silk Cotton” is 100% True Organic. In India it is widely used for pillow filling. India has a hot and humid climate and is similar to many parts of Australia.  And Like Organic Cotton the Silk Cotton fibre helps to reduce the heat from the human body and provides a sound sleep. Silk cotton is very soft and has a luster like silk; hence it is called Silk cotton, there is no ‘silk’ content, there is no ‘cotton’ content, only Cotton Silk.Spinning is not possible from this fibre, however in some instances up to 20% of Silk cotton is mixed with normal Cotton to spin yarn which is then used in Knitting Industry.

We currently use Luxury 100% Certified Organic Silk Cotton in these Standard, Queen, Boomerang and Body Pillows.

NO. Our fabrics, filling, garments and other products are NOT fumigated or irradiated.

All our fabrics and filling are certified GOTS, (Global Organic Textile Standard). This means that all our ‘Natural’ and ‘Dyed fabrics are GOTS certified. We do not sell anything else.

The dyes are low impact chemical dyes, which means they reduce the environmental impact of textile manufacturing. ‘Vegetable’ and ‘Herb’ dyes are not able to be economically produced on a large scale.

The difference with organic cotton textiles and conventional textiles is that certified organic cotton textiles are not treated with harmful chemicals such as colour fastener, wrinkle free, non-iron and lately fragrances, all of which are chemicals harmful to both the planet and humans.

None of our dyes contain hazardous chemicals. No dye setter is used in the process of dyeing the cotton, and the process we use is low VOC, no AZO and there are NO heavy metals, nerve toxins or formaldehyde used, which is common in conventional cotton dyeing.

These treatments are not needed with certified organic textiles due to the fact that 100% cotton and even 95% cotton 5% elastane, (which is also permitted under GOTS; 5% elastane is the limit), absorb the dyes without further treatment with setting chemicals.

FURTHER READING: How Safe Are The Coloured Dyes Used In Organic Fabrics? 

Organic certification allows for certain biodegradable/low impact dyes to be used. Organic certification allows oxy, hydrogen peroxide, bleach to provide white fabrics. Although “OB” or Optical Brightener chemicals are permitted to be used under the Global Organic Textiles Standard, (GOTS); they are NOT used on Organature fabrics. OB fabrics and products are sold by some Australian suppliers of Organic Cotton Bed linen and Bedding products.

Chemicals and chlorine bleaches used in non-organic textiles stiffens fabrics and the additional use of chemicals, such as ‘Formaldehyde’ necessitate the use of yet more chemicals to re soften them. These chemicals are like ultra violet light and can reduce the quality of the cotton fibre and shorten the life span.

FURTHER READING: How Safe Are The Coloured Dyes Used In Organic Fabrics? 

YES. Just send us a message and we will post them out to you promptly.

GOTS control standard prohibits any hazardous chemicals and pesticides being used at any stage of the production of our clothing, bedding, bedlinen, mattresses and futons. All stages of the organic products lifecycle are taken into account with regards to prohibited chemicals and substances, from the cotton growing, dying of yarn/ fabric, printing, finishing.

For more information on exact processes and substances prohibited they can visit the GOTS website – http://www.global-standard.org/ 

GOTS stands for Global Organic Textile Standard. It is recognised as the leading processing standard for textiles made from organic fibres worldwide. It defines the highest level environmental and social standards.

The aim of the standard is to define requirements to ensure organic status of textiles, from harvesting of the raw materials, through environmentally and socially responsible manufacturing up to labeling in order to provide a credible assurance to the end consumer.

Only textile products that contain a minimum of 70% organic fibres can become certified according to GOTS. All chemical inputs e.g. dyestuffs and auxiliaries used must meet certain environmental and toxicological criteria and also the choice of accessories is limited under ecological aspects. A functional waste water treatment plant is mandatory for any wet-processing unit involved and all processors must comply with social minimum criteria.

For more information visit http://www.global-standard.org

Cotton, Wool, or any other Natural fibre; Coir, Coconut fibre, Hemp, Bamboo and Kapok Mattresses are typically firmer than synthetic ones. This is because unlike synthetic materials, natural fibres do not have a “memory” and do not return as readily to the original shape.

After initial settling in, (some may feel that it is soft initially), the innerspring mattress will provide you with medium firm to firm mattress. A futon is soft when first received but will become harder as the cotton compresses; a futon style mattress becomes harder than an innerspring.

Unless you have slept on an ALL cotton futon previously please contact us for further information so we can advise you accordingly.

They are also ideal for children and if the budget is a bit tight.

We can supply Leg Extensions for a few of our bed base styles including the Katherine, Esperance and Eden. These particular styles are an open slat base and are more in the style of an original futon mattress bed base.

To find out more get in contact with us via sales@organature.com.au for a cost on enquiry.

Yes. And we believe this cot mattress can also reduce the risk of Sudden Infant Death Syndrome (SIDS). The Organature® Cot Innerspring Organic Baby Mattress has a 100% Safety Record.

    • For the best start possible, avoid using conventional bedding no matter how ‘natural’ the retailer claim it to be, unless it is certified organic to conform with Global Organic Textile Standards (GOTS).
    • Don’t sleep them on conventional cots, cradles, trundles or beds that are imported from other countries or made from imported timber (all must be fumigated before arriving in the country).
  • Beware of toxic glues, paints and finishes. They might not (noticeably) negatively effect an adult, but all these chemicals produce a gas that most of us get so accustomed to smelling, we forget it’s even there.

Organature® works to European Organic Standards, as Australian and U.S. certifications are not good enough for Peter, our founder, who for many years suffered severely from M.C.S. (Multiple Chemical Sensitivity). He now only produces and supplies products that are safe for his own use, and those he has fully researched. We go to enormous lengths to provide you with these genuinely cleaner, healthier, chemical free goods. It all comes from a very personal level.

Read why in What Does Certification Really Mean.

BabeSafe covers were introduced to wrap conventional mattresses containing a variety of harmful chemicals, including nerve toxins.

Certified Organic Cotton Mattresses do not contain these chemicals so there is no need to wrap.

Putting a polythene wrap around a 100% Organic Cotton Mattress is not beneficial and will be harmful as the mattress cannot air properly and may build up condensation which can lead to mildew.

Yes. We’ve done our own testing … and we take the question of baby safety even further than that … doesn’t it make so much more sense to be thoughtful about what babies are inhaling though their nose, ingesting through their mouth and/or absorbing through their skin? Our aim is to raise happy, healthy babies and toddlers by relieving them of some of the thousands of chemicals in everyday use, that’s why we created our Australian Organic Baby Nursery. We thought about everything, by making sure there are definitely NO chemicals in any of our bedding products like there are in most regular bedding products, NO potential volatile oils such as you would get in pine nursery furniture, NO fumigation of mattress fillings, NO toxic timber finishes etc. Organature doesn’t follow standards – WE SET THE STANDARDS above and beyond current certification requirements and consumer expectations. We go back to basics, always recommending you start with the simple things; fresh air, clean water, pure food, organic products, and most importantly, a happy heart.

Are you wondering if these mattresses have been tested to meet Australian Standards? The web can sometimes be a minefield, causing confusion, misunderstanding and leaves you bamboozled.

We will be honest. We had our 100% GOTS (Global Organic Textile Standard) Certified Organic Cotton fabric and filling tested by Choice and they gave us a poor rating. Yet they gave a 100% rating for mattresses which were made with chemical containing synthetic fabrics and inners; some were even made with 100% polyfoam.

We are convinced Choice is wrong. Why is there still so much SIDS (Sudden Infant Death Syndrome – now called SUDI or Sudden Unexplained Death Incident)? This was unheard of before synthetic mattresses were introduced in the 1960’s.

We go by the testing performed by our many satisfied mothers and fathers over the 10 plus years that we have been supplying our cot mattresses. Never had any complaints, never had any safety issues, only lots of praise and appreciation. You are welcome to read the genuine, unsolicited customer testimonials below to see what we mean.

We will let you decide.

Peter and Maureen (Founders of Organature)

As far as we can ascertain the ‘SIDS’ Foundation has never indicated the possibility of chemicals as a cause. We believe chemicals (among other causes) have a very strong bearing on these “sudden deaths”.

Our mattresses have been on the market now since 2004 and we continuously receive positive comments and testimonials. They do start a little softer than conventional foam and rubber mattresses but they do not contain chemicals and are thus far healthier for your baby. As cotton does not have a ‘memory’, it does not bounce back. The surface will become firmer with regular turning of the mattress. Your baby is not heavy and will not sink into the mattress to the extent you would when pressing on the top with your hands.

There is no paper guarantee, however, we strongly stand by our products and we know that the mattresses will last at least 9 years, as our oldest one is now that age.  The workmanship and manufacturing will last as long as any conventional mattress, providing every care is taken with it, and all instructions for caring for your mattress are followed.
All Mattresses, Bed Bases and Timber Furniture is covered by Warranty according to the ACCC (Click here to go to ACCC website). There is no additional Warranty supplied by Organature as customers are well protected by ACCC Warranty.

Please speak to us about any concerns you may have.

If we are certain our designs and manufacturing process has stayed the same during that time then yes, it is possible. However, no company will assure that something purchased before is identical to what is now being supplied. It depends on what raw material is available and that our manufacturing methods have not changed in any way.

If people want exactly the same, it is wiser to order at the same time.

Don’t be misled by the “Thread Count” fallacy. Thread count is NOT an indication of the quality of the fabrics. A high thread count can be obtained with a thin yarn/thread, and a lower thread count can be obtained with a thicker yarn/thread. The high thread count made with a thinner yarn creates a thinner fabric which is therefore not as durable. “Thread Count” is a marketing tool (mainly used in Australia), to confuse the public about the quality of the fabric.

Some manufacturers claim their fabric has a thread count of 250, 400, even 1000 or more. This relates to the number of threads woven over a square portion of fabric. But does this square relate to a square cm. inch? Or maybe 10 cm? Or even 10 inches? Mostly, this information is simply not disclosed! “Thread Count” has no bearing on the softness of the fabric.

The true test of the quality of the fabric is in the quality of the yarn. The important thing is the type of yarn used and the gsm (grams per square meter). Before weaving, our Organature Organic cotton has the short fibres removed, meaning you get nothing but a good quality fabric which, as our customers repeatedly tell us is “really beautiful”.

 

Poplin is a name used for a fine woven fabric. In our grandmothers day Poplin fabrics were used for quality cotton shirts. And now it seems that some shirt manufactures are getting back to using 100% cotton fabrics instead of a polyester/cotton which has been popular in the non-organic commercial manufacturing industry for many years. Polyester and polyester containing textiles inhibits the body to breathe and results in skin problems for many people.

Percale is also a name used for this poplin fabrics, however percale is made with less yarn per square cm than poplin. Both Poplin and Percale are a tight weave made with combed cotton yarn. The weaving construction of these two fabric types is tighter than sateen – Sateen is a looser and inferior woven fabric in comparison, even though it feels softer. The Quality and wearability of percale and poplin is superior to sateen due to sateen’s looser weave. Please be aware that thread count has no bearing on quality of fabrics. Our Quality Poplin sheeting fabrics and Poplin Sateen sheeting fabrics is 100% certified organic cotton. 

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