Please choose your product with care.
Under the Health Act, mattresses, pillows, underlays, quilts and bed toppers and mattress and pillow protectors are non-refundable unless faulty.
Change of Mind Return Policy
Due to the strict controls required for our organic products, and the chance of chemical contamination, we do not accept returns on the basis of a change of mind, that you do not like it or it was not what you expected.
Return Requests
Please inspect your order carefully upon receipt. Requests for returns must be made within seven days. Returns of faulty or damaged products are subject to inspection and acceptance of liability, in accordance with ACCC rules and regulations.
Refunds, if approved, will be made in the same currency as the order payment was made.
All items must be in original, new condition. Goods which have been washed will not be accepted for return so please inspect carefully before washing.
To request a return, fill out the product return form email us with full name, address, phone number, invoice number, and a brief explanation of the perceived damage or fault.
For approved returns, you will be given a returns number which must be displayed on the outside of the parcel. Any returns that have not been approved will not be accepted.
Approved returns will incur a restocking fee of $7.95 (for items under $100) or $14.95 (for items over $100).
