Delivery Policy

Postage and Delivery

Standard Postage

All items suitable for standard postage (such as bed linen, towels, garments, cut fabric and miscellaneous) will incur a flat rate Australia Post charge of $20.00 anywhere in Australia. For standard postage on orders of $200.00 or more, postage will be free of charge.

Heavy and Bulky Freight

Large, heavy and bulky items (such as bed bases, cots, futons, mattresses, furniture and fabric rolls) will incur a separate charge based on the weight and measurements of the package and delivery destination.

This freight charge is not automatically included in your online order. We recommend you Request a Quote for shipping prior to finalising your purchase, or place your order and we will contact you to confirm quote prices.

A cancellation fee of 8% of the order total will apply if we process your payment and you decide not to accept the quoted freight.

Transport/delivery persons, are independent operators, and Organature does not accept responsibility for these independent operators.

Heavy and Bulky Collection In-store

Mattresses and furniture are not held in stock in our Newhaven retail shop. In Store collection from our retail store can be arranged by appointment. This will still incur a $70 fee for transport from our craftsman and/or mattress factory to our shop in Newhaven.

Combined Freight

Items from different postage and delivery categories cannot be combined for a single freight charge. In some circumstances, combined delivery around Melbourne may be possible. Please check with our customer service team before placing your order to confirm if this may be possible.

Delivery Locations

Standard Postage is available to all addresses and PO Boxes within Australia that Australia Post services.

For Heavy and Bulky Freight, a street address is required.

Some remote locations cannot be serviced; however our carrier may be able to deliver to a local depot where you can collect your products.

We do not offer Standard Postage or Freight to countries other than Australia. There may be some circumstances in which this can be arranged. Please contact our customer service team to enquire.

Delivery Times

Standard Postage

Orders paid for before 1.00pm on a weekday will generally be posted within 24 hours. Please allow normal Australia Post delivery times (up to 10 working days in some cases).

Where the product is out of stock and on back-order, there will be approximately one to two weeks delay. If longer, you will be advised of the estimated delay time. Cheque payments are welcome, however, may incur slight delays as we wait for them to be cleared by our bank.

Heavy and Bulky Freight

Bed bases, cots, furniture, futons and innerspring mattresses and other heavy or bulky items will be delivered via freight company and delivery times will vary. You will be provided with a estimated timeframe for delivery when you Request a Quote, or by our customer service team when you place your order.

Items made to order and fabric meterage require additional manufacturing and processing time. You will be advised of an estimated timeframe when you place your order.

Acceptance Of Delivery

Deliveries must be signed for upon request. Anyone at the delivery address receiving the products shall be presumed to be authorized to do so.

DO NOTĀ sign as ā€œreceived in good conditionā€ unless immediately clear that it IS in good condition. The signed receipt of goods delivered in poor condition shall be the responsibility of the receiver. We advise that you sign ā€œpending final inspectionā€.

For freighted deliveries, the freight company should communicate with you a suitable time for delivery. In the instance someone is not able to sign for your freighted delivery, the receiver will need to communicate with the freight company to arrange for re-delivery. Ā Re-delivery charges will be at the customerā€™s expense.

*Please note that the courier CANNOT take away your old mattress.

Delivery Problems

If your delivery has not arrived in the expected or reasonable timeframe, pleaseĀ contact us and we will follow up on the status of the delivery. Note that Organature cannot be held liable for delays in postage or freight deliveries.

Discount Codes, Coupons and Gift Vouchers

Discount codes, coupons or gift vouchers are not valid for use in conjunction with any other offer.

Gift vouchers expire 24 months from the date of issue and are valid for purchases from the online store.

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